Senior BA/QA

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers
  

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. 

We’re more than a technology company -- we’re an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what’s best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you’ve come to the right place.

Voyatek is seeking applicants to occupy the position of Senior BA/QA within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

• Ensure contract deliverables meet or exceed state expectations for quality, functionality, performance, and compliance with established business requirements.
• Gather, analyze, and document business and functional requirements from stakeholders, translating business needs into functional specifications, user stories, acceptance criteria, and testable requirements.
• Develop, maintain, and refine project scope documents, system documentation, standard operating procedures (SOPs), process workflows, design documentation, and end-user Help materials.
• Plan, develop, and execute functional, regression, integration, and User Acceptance Testing (UAT) to validate system functionality, data integrity, and alignment with business requirements.
• Facilitate requirements, design, and use case discussions with business stakeholders and technical teams to clarify expectations, identify gaps, and support effective solution development.
• Identify, analyze, document, and track project risks, issues, defects, and operational challenges; coordinate resolution efforts and recommend process improvements to support contract performance and business continuity.
• Manage defect lifecycle activities, including documentation, prioritization, resolution tracking, retesting, and regression validation, using established defect management and project tracking tools.
• Perform data analysis and database validation to verify data accuracy, business rules, system outputs, and data integrity, using SQL and other appropriate analytical tools.
• Develop reports, presentations, status updates, and project documentation to communicate findings, testing outcomes, risks, and recommendations to management and stakeholders.
• Serve as a liaison between business users, government stakeholders, and technical teams to facilitate communication, resolve issues, and ensure solutions align with operational needs.
• Support system implementation, migration, maintenance, and operations activities by validating system changes, documenting processes, and assisting with production issue resolution.
• Develop and deliver end-user training, technical guidance, and knowledge-transfer materials to promote effective system use and consistent operational practices.
• Analyze existing business processes and system workflows to identify inefficiencies, recommend improvements, and support the successful delivery of government technology initiatives
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, or a related discipline, or equivalent relevant work experience.
• Five or more years of relevant experience in business analysis, quality assurance, software testing, or a related role.
• Demonstrated experience working with the Women, Infants, and Children (WIC) program, including familiarity with WIC business processes, systems, or operational requirements.
• Five or more years of experience eliciting, analyzing, translating, and documenting business and functional requirements.
• Five or more years of experience facilitating requirements, design, use case, or solution discussions with business stakeholders and technical teams.
• Five or more years of experience working within the Software Development Life Cycle (SDLC), including requirements analysis, testing, defect management, implementation, or maintenance and operations.
• Strong analytical and problem-solving skills, including the ability to identify patterns, assess risks, investigate issues, and translate findings into actionable requirements, test scenarios, and recommendations.
• Experience developing and executing test plans, test cases, acceptance criteria, and other quality assurance artifacts to validate system functionality and compliance with business requirements.
• Experience documenting, tracking, and managing defects and supporting issue resolution throughout the testing and implementation lifecycle.
• Ability to analyze business processes, system functionality, and data to identify discrepancies, evaluate potential solutions, and recommend improvements.
• Knowledge of requirements management methodologies, process modeling techniques, documentation standards, and tools used to develop, maintain, and track project artifacts.
• Experience using project management, requirements management, or defect tracking tools such as Azure DevOps, JIRA, or comparable platforms.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, and experience with process mapping or diagramming tools such as Microsoft Visio.
• Strong written and verbal communication skills, with the ability to develop clear technical documentation, communicate complex information to nontechnical audiences, and present findings to stakeholders.
• Demonstrated ability to build relationships, influence stakeholders, collaborate across teams, and provide leadership in cross-functional project environments.
• Experience planning, estimating, and organizing project activities, including contributing to work breakdown structures (WBS), schedules, and deliverable tracking.
• Ability to manage competing priorities, maintain accurate documentation, and support project delivery in a deadline-driven environment.
  

Preferred Qualifications:

• Experience working with state or federal government agencies, public-sector technology programs, or government IT contracts.
• Experience supporting WIC Management Information Systems (MIS), electronic benefits transfer (eWIC) solutions, or other public assistance and benefits administration systems.
• Experience supporting system migrations, cloud transitions, system modernization, or maintenance and operations initiatives.
• Experience with SQL queries, database testing, data validation, and reconciliation of system outputs against business rules and requirements.
• Familiarity with requirements management and traceability tools such as Jama, or comparable platforms.
• Experience developing and maintaining standard operating procedures, user guides, online Help content, training materials, and system documentation.
• Experience supporting production troubleshooting, root cause analysis, system enhancements, and operational process improvements.
• Familiarity with Agile development methodologies and associated practices, including backlog refinement, user story development, acceptance criteria, and iterative testing.
• Experience with test management, requirements visualization, process modeling, and artifact version control tools.
• Relevant professional certifications or demonstrated progress toward certification in business analysis, quality assurance, systems engineering, or related disciplines, such as IIBA, ISTQB, or comparable industry credentials. 

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the annual  range is $80,000.00 - $120,000.00.

This position may be eligible for a discretionary bonus. It is classified as exempt under applicable law. Additionally, this position aligns with the Voyatek Career Framework as a level  03 individual contributor in a Business Analysis & Design position.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status. 

• Paid Time Off 
• Flexible Work Schedules 
• Health, Dental, and Vision Insurance 
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA) 
• Health Savings Account (HSA) with Employer Contributions 
• Company-Paid and Voluntary Life Insurance 
• Long and Short-Term Disability Insurance 
• Accident, Critical Illness, & Hospital Indemnity Insurance 
• 401(k) Retirement Plan with Company Match and Immediate Vesting 
• Wellhub Fitness and Wellness Platform 
• Pet Insurance 
• Tuition and Professional Development Reimbursement 
• Training Opportunities 
• Employee Referral Bonus Program 
  

We are committed to fostering a workplace that supports both your personal and professional aspirations. 

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check.  The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks.  Background check results will be evaluated in accordance with applicable law.  For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements .

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.