Mansfield Service Partners is looking for an Operations Supervisor for our Dayton, OH location.
Description
The Supervisor, Operations is responsible for assisting the Terminal Manager with the day-to-day operations, long-term success, and P&L support of the LTL, FTL and fleet departments. This includes the working management role of drivers, maintenance, as well as coordinating training for new drivers.
Responsibilities
Operational Leadership
Ensure that goals and objectives are met for the department.
Assist in developing a clear strategy to keep team members focused on high performance throughout the year.
Operate in a manner that is consistent with safe operations and complies with safety rules, promoting clean and safe working conditions.
Implement a strategy and improve key processes used every day.
Coordinate team member scheduling, staffing, and time/attendance approvals to ensure excellent customer service and response is achieved
Manage and coordinate daily fleet & driver related issues to ensure loads are delivered timely
Support maintenance activities of fleet and automotive equipment as needed with the regional Fleet Manager; coordinate preventative maintenance programs.
Employee life-cycle responsibility, to include hiring, training, coaching, disciplining and supervising all direct reports
Oversee DOT compliance and reporting as it relates to fleet & driver qualifications
This role requires the ability and willingness to operate a HazMat CMV regularly (10-50% of annual workload) to cover ebbs and flows of driver staffing.
Coaching and Mentoring
Develop hiring skills and strategies to hire top quality talent to drive the success of the operations now and in the future.
Develop expertise and training skills and strategies to expertly train new drivers
Develop a coaching strategy for staff to achieve or exceed goals and objectives
Regularly review performance with staff
Help staff focus on what is within their control to achieve success
Celebrate success
Quickly address performance issues in a constructive manner
Create positive accountability and follow-up to achieve goals
Other Duties as Assigned
Position Requirements
Formal Education & Certification
High school diploma or equivalent required
Bachelor’s degree in Business or related work experience preferred
Knowledge & Experience
Valid Class B CDL (Class A preferred) with HazMat and Tanker endorsement (X) a plus
Minimum 1 year experience driving a Class A commercial vehicle a plus
At least three (3) years of prior experience in freight or logistics required
Three (3) or more years of leadership experience preferred
Petroleum experience preferred
Dispatch experience preferred
Driver management experience preferred
Intermediate to expert Excel proficiency required
Qualifications & Characteristics
The ability to deal with and resolve customer complaints effectively and efficiently
The ability to interact confidently with all levels of senior management
Outstanding oral and written communication skills
Ability to make quick, quality decisions
Ability and willingness to operate a HazMat CMV occasionally (10-30% of annual workload)
Work Environment
40+hour on-site work week
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Ability to travel for business, less than 25%
Benefits
Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
401(k) plan with company match
Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
Parental Leave
Tuition Reimbursement
Insurance Discount Programs
Chaplain Program