National Account Collection Specialist

The National AR/Collections Specialist is a key contributor to Coverall North America’s Full AR Revenue Cycle team, responsible for managing complex national account receivables with a high degree of accuracy, financial discipline, and analytical rigor. This role is ideal for accounting-minded professionals who excel in B2B collections, contract interpretation, reconciliation, and high-volume data management.

Why Accounting Professionals Will Love This Role

You’ll thrive here if you are:

• A detail-driven accounting professional who values accuracy, documentation, and financial controls.
• Highly skilled in advanced Excel (VLOOKUP, pivot tables, data analysis, reconciliation).
• Experienced in B2B collections, especially within PO-driven or contract-driven billing environments.
• Exceptionally organized, able to manage large volumes of data, deadlines, and customer requirements.
• A clear, polished communicator with excellent written and verbal skills.
• Comfortable interpreting contracts, billing terms, and payment requirements.
• Motivated by improving DSO, reducing aged receivables, and strengthening financial performance.

Key Responsibilities

• Manage the full AR lifecycle for national accounts, including collections, reconciliation, and resolution of complex payment issues.
• Obtain, validate, and track purchase orders from National Sales and ensure accurate application to all invoices.
• Resubmit corrected invoices with proper PO documentation to support timely customer payment.
• Analyze and reconcile short payments, deductions, unapplied cash, and other payment discrepancies.
• Collaborate cross-functionally with National Sales, National Billing, Cash Application, Support Centers, Master Owners, and National Account Managers to resolve billing and payment issues.
• Communicate professionally with corporate AP departments to verify balances, resolve disputes, and maintain strong financial relationships.
• Document all collection activity using internal systems, Excel trackers, and third-party platforms.
• Utilize procurement and billing portals (Ariba, Coupa, Service Channel, Corrigo, etc.) to upload invoices, retrieve payment data, and manage customer compliance requirements.
• Prepare weekly AR aging reports and support monthly AR/Collections presentations to leadership.
• Assist with month-end close activities, including missed billing follow-up and cash reconciliation.
• Identify process improvement opportunities to enhance accuracy, efficiency, and financial outcomes.
• Perform additional tasks, special assignments, and cross-functional projects as required by management or leadership, including initiatives designed to improve AR performance, streamline workflows, enhance reporting accuracy, or support organizational priorities.

Qualifications & Skills

• Bachelor’s degree required (Accounting, Finance, or Business strongly valued).
• 5+ years of commercial B2B AR/collections experience, ideally with national or enterprise accounts.
• Advanced Excel proficiency (VLOOKUP, pivot tables, data reconciliation, data validation).
• Strong understanding of accounting principles, contract terms, and PO-based billing.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Strong analytical and problem-solving abilities.
• Experience with MS Dynamics Finance & Operations Module is a strong plus.
• Experience with third-party procurement platforms (Ariba, Coupa, Corrigo, Service Channel) and proprietary customer portals.
• Proactive, positive, and able to make informed decisions with minimal supervision.

What We Bring to the Table:

• Competitive base salary
• Career Ladder and advancement opportunities- Company policy of “promote from within”
• Paid holidays and vacation, personal time off
• Tuition assistance program
• Comprehensive benefit package including medical, dental, disability, life, and 401K

OUR CORE VALUES SYSTEM

At Coverall, we operate every day with a core Mission, Vision, Passion and Values in mind, which empower us to work together toward a common goal. Whether they are a Coverall franchise business owner or work for Coverall internally, our goal is to drive our core values daily.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $25.00 per hour

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