POSITION OVERVIEW:
The Salesforce Systems Administrator will be responsible for managing and enhancing AI-driven functionalities within Salesforce, including Einstein features, and GPT integrations. This role ensures data quality, user adoption, and security compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1) Adoption & Enablement
• Ensure employees actively use Salesforce AI features
• Provide training, support, and change management to build confidence across teams.
2) AI Accuracy & Performance
• Monitor AI models and outputs to ensure accuracy, reliability, and compliance.
• Improve and refine prompts and workflows so recommendations align with business goals.
3) Data Quality & Readiness
• Maintain clean, validated Salesforce data.
• Collaborate with data owners to enforce standards and eliminate duplicates.
4) Automation & Efficiency
• Continuously identify areas where automation can speed up processes and reduce errors.
5) Security & Compliance
• Govern access to AI tools, ensuring they are used responsibly and securely.
• Partner with compliance to meet regulatory requirements.
MEASURES OF SUCCESS:
• 85% adoption of AI tools by key teams.
• 90% System Ticket Completion within MOS
• 80% Projects On-Track/Completed
SKILLS AND QUALIFICATIONS:
• Strong understanding of Salesforce administration
• Experience with Flow Builder and Process Automation
• Prompt engineering and testing skills for GPT models
• Excellent communication and stakeholder collaboration skills
EDUCATION AND EXPERIENCE:
• Bachelor's degree in Information Systems, Computer Science, or related field experience
• 3+ years of Salesforce administration experience
• 1+ years working with AI or automation tools in Salesforce
• Salesforce Administrator (required)
• Einstein AI