Full Time Senior Account Manager
Thinkmax : where people and technology come together to solve concrete problematics. At Thinkmax, we work in collaboration to make a difference. If you’re looking up to strengthen your skills and help companies accelerate their digital transformation, we invite you to join the team !
Your challenge is to :
Defining and executing customer care and retention programs;
Defining and executing an account development plans (2-year plan);
Building and enhancing relationships across the client organization;
Renewing software subscription and continuous support programs;
Servicing the client while generating additional revenues within the Enterprise Solution service line and cross-selling with other service lines;
Leading and coordinating sales opportunities in a collaborative approach;
Driving executive presentation meeting and coordinating all resources during product presentation;
Measuring and increasing client satisfaction by developing strategies that will contribute to the “Wow” factor; and
Maintaining and administering sales processes and corporate systems including pipeline, account and contacts, call plans, call reports and other administrative duties in support of driving sales and administering financial aspects of the business.
What you bring to the team :
Minimum 15 years of outside sales experience.
Deep understanding business objectives and requirements in supply chain, manufacturing, distribution, retail, and construction / professional services.
Deep understanding of ERP solutions and the scope of such systems.
Deep understanding of service offerings and delivery in enterprise business applications.
Microsoft Dynamics AX and/or Dynamics 365 for Finance and Supply Chain Management product knowledge and experience is a strong asset.
Ability to perform in a team selling environment and collaborate effectively the team.
Strong analytical, problem solving and organizational skills.
Ability to set and meet deadlines for multi-deliverables / ability to prioritize effectively.
Demonstrated customer focus and strong relationship building skills with the ability to collaborate effectively across all levels within the organization.
Demonstrated interpersonal and conflict resolution skills.
Demonstrated planning and organizational skills with the ability to deliver results in a demanding deadline-driven environment.
Knowledge of CRM, BI & MRP solutions is an asset.
Ability to perform and to build and maintain strong long term business relationships.
Commitment to customer service and success while representing Thinkmax.
Excellent communication (non-verbal, verbal and written) and presentation skills.
Fluent in French and English (oral and written).
Demonstrated proficiency with technology and Microsoft’s productivity suite.
Business degree or equivalent.
What we offer :
Annual bonus to all;
Work-life balance with flexible hours and remote working;
Benefits offered from day one (group insurance, RRSP, etc.);
Telemedicine service and employee assistance program;
Reimbursement of professional contribution;
Early vacation program;
Opportunity for internal advancement and new challenges;
Corporate activities and 5 to 7.
Do you need other reasons to convince yourself that working with us is fantastic ? Join our team !