Client Support Manager

Integrity – Accountability – Collaboration – Quality – Passion

Client Support Manager

Have you been waiting for the perfect opportunity to make a strategic career move?

Are you passionate about developing high-quality, detailed work products and delivering first-class customer service? Are you comfortable speaking with clients on the phone and making decisions independently, and do you enjoy versatility in your day-to-day responsibilities?

If so, BSM Consulting (http://bsmconsulting.com/) may be the place for you! Over the past 40 years, our highly successful healthcare consulting firm has provided both opportunity and stability for our staff—and with success comes continual growth! We are seeking a full-time client support manager to join our team. This position requires a hard-working, self-motivated, accountable individual who is willing to work from home and/or in-office at one of our primary office locations (Reno, NV or Phoenix/Scottsdale, AZ).

EDUCATION AND EXPERIENCE

• College degree required.
• Significant experience working in a project management and/or executive assistant, office-based role.
• Confidence in collating and managing financial data, including budgets, is a plus.
• Familiarity with the healthcare industry, including medical practice operations, is preferred but not required.

KEY SKILLS AND ABILITIES

• Excellent oral and written communication skills; ability to create, review, and edit content for professional and impactful client deliverables.
• Strong organizational and time-management skills with a proven ability to prioritize and complete multiple and varied projects to meet deadlines.
• A dedication to doing high-quality, detail-oriented work focused on meeting internal and external customer needs.
• High level of IT proficiency including PowerPoint, Word, Outlook, and Excel (within recent Microsoft versions) and ease working within virtual interface applications (Microsoft Teams, Zoom, etc.).
• Demonstrated ability to build and maintain highly collaborative working relationships with our internal team members and consulting clients in a dynamic working environment.
• Self-starter with high motivation and strong problem-solving skills to drive to fulfill project goals, to learn, and to grow.

ESSENTIAL RESPONSIBILITIES

• Lead and contribute to client-facing and internal projects, working closely with consultants, analysts, and other team members, managing client communications, resource coordination, deadline management, task execution, web-based research, budget tracking, etc.
• Lead or assist with the design, development, and update of high-quality client deliverables in Excel, PowerPoint, Word, and other programs as required.
• Provide support for general office operations and consultants’ administrative needs.

This position is full time with the flexibility to work remotely or in-office (Reno or Phoenix/Scottsdale). Occasional out-of-state travel is involved (with heavier travel requirements potentially needed during the training phase).

No in-person visits, please. This position is not open to recruiters, placement agencies, or other outside enterprises. Direct applicants only.

BSM is an Equal Opportunity Employer. It is the policy of BSM to recruit, hire, and promote employees in a manner that does not discriminate against any individual because of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran’s status.