eCommerce Solutions Consultant
JOB-10044508
Anticipated Start Date
July 4, 2025
Location
Glenview, IL
Type of Employment
Contract
Employer Info
Our client is a recognized leader in the construction industry that specializes in shaping the skylines of cities across the United States. The company is a premier structural steel fabricator and erector, known for delivering innovative solutions for some of the most complex and high-profile projects in the country. From iconic skyscrapers to state-of-the-art sports arenas and industrial facilities, this organization offers an opportunity to be part of projects that leave a legacy.
Job Summary
Responsible for supporting a select group of digital applications and eCommerce storefronts from a technical perspective. The candidate will complete user onboarding steps, manage customer accounts, and look to enhance processes and procedures. Work with internal and external customers to ensure business needs are met and customer satisfaction is reached through various core competencies and skills.
Job Description
- Lead the demonstration of solutions and training for users on digital technology, provide support in updating training documents, and serve as a backup for other team members
- Responsible for supporting a selected group of digital applications, including ERP software for an eCommerce business through user onboarding and account management
- Conduct demonstrations of solutions and training for users on our internally developed digital technology, provide collateral and updated training documents, and serve as an escalation point to troubleshoot non-common issues and facilitate user onboarding
- Tracks open issues to ensure quick response and action from support teams
- Identify customer needs and help customers use specific features
- Learn and use internal support applications to help facilitate ticket triage and customer inquiries
- Update/create internal databases with information about technical issues and useful discussions with customers
- Assists with identifying potential bottlenecks and works with the management team to resolve issues
- Follow up with customers to ensure their technical issues are resolved
- Responding to customer queries promptly and accurately via phone, email, or chat
- Performs incidental project management, including planning, research, analysis, and implementation of deliverables and action items
- Demonstrated competencies in team building, decisiveness, assertiveness, while maintaining diplomacy, and an analytical problem solver
- Maintain a positive attitude and calmly respond to customers’ complaints.
- The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements
Skills Required
- Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role
- Familiarity with the eCommerce industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Detailed oriented
- Self-starter
- Ability to quickly diagnose and resolve technical issues
- Exceptional teamwork and leadership skills to help other technical support workers
- Ability to learn new technologies and implement them
- Personable and attentive with strong interpersonal skills
- Knowledge of support applications such as JIRA, Confluence, ServiceNow, Power BI, Access Database
- Responding to customer queries promptly and accurately via phone, email or chat
- Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items
- Acts as project sub-task lead on small projects
- Manage daily tasks
Additional Skills:
- Project manager, a background in e-commerce training, demos and ServIceNow proficiency
Education/Training/Certifications
- High School Diploma or Equivalent
Additional Requirements
- Shift Hours: Mon to Fri, 8:00 am – 5:00 pm Central Time (fully remote role)
Pay Rate/Salary
We are an equal-opportunity employer and do not discriminate in hiring or employment based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.