Client Services Manager
Location: Leeds, hybrid
Contract: 9-month fixed term contract
The Role
The role of Client Services Manager involves being fully dedicated and embedded within the client account, providing expert service delivery for one of our prestigious clients. You will drive the successful fulfilment of all contractual commitments in adherence to agreed Key Performance Indicators.
Key Responsibilities
- To proactively build collaborative, strategic & productive business relationships within your assigned client programme
- To develop and support tenders and proposals as appropriate in response to Client / Client Solutions team requests
- Identifying, attending, and participating in networking events as required
- To work effectively, efficiently, and collaboratively with the delivery team to ensure fulfilment and service delivery is achieved as per contractual obligations with our customers
- Management and control of quality and compliance requirements
- Development of best practice and knowledge share across the business network
- Drive fulfilment and adherence to all contractually committed elements of the account in conjunction with the service delivery team
- Proactively builds strong collaborative relationships with Client Services Directors, Head of Client Services
What we’re looking for
- Proven experience in MSP and/or staffing.
- Strong track record of customer engagement, delivery, and growth.
- Proficiency in P&L management.
- Experience supporting QBRs and managing financial performance.
Why should you join #TeamGuidant
At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we’re people-centric to our core.
If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can shape the future of work with our A Better Way approach.
- You’ll be joining a hugely welcoming and supportive team.
- We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual.
- You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
- We are a ERS Silver Standard employer and a Disability Confident Leader.
- We are a Glassdoor open company with excellent feedback and great ratings
- We offer an enhanced maternity and paternity package.
- Everyone at Guidant Global gets a flexible benefits package – including a buy/sell holiday scheme and a paid birthday day off.
A Better Way. Shaping the future of work
For nearly a decade, we’ve championed “A Better Way.” Our unique approach sparks innovation, fosters collaboration, and challenges boundaries, creating industry-leading breakthroughs that accelerate business growth on a worldwide scale.
We stand for a collaborative, people-centric approach that builds true partnerships based on trust. Our people take bold action; supporting and challenging each other to be a positive and powerful influence in the world of work. Join #TeamGuidant – Be the change.