Job Title: Client Services Manager
Location: Paris, France
The Role:
We are seeking a dedicated and experienced Client Services Manager to join a global team and help establish a team in Paris, France. The CSM will be fully embedded within the client account, providing expert service delivery to Guidant Global customers. This role is crucial in driving successful fulfilment of all contractual commitments in adherence with agreed SLA’s and KPI’s. This Client Services Manager is a critical hire for a new programme, you will be our in country Subject Matter Expert as well as contributing ideas to support growth opportunities into a wider multi-country global MSP programme.
Key Responsibilities:
- Service Delivery: Ensure consistent delivery of high-quality recruitment and worker engagement experiences. Manage client needs and requirements efficiently, adhering to contractual and legal obligations.
- Relationship Management: Build and maintain strategic and productive business relationships within the assigned client programme. Attend local in-country review meetings and networking events as required.
- Operational Management: Oversee all aspects of operational management, including recruitment vacancies, quality and compliance requirements, and best practice development.
- Financial Control: Support budgetary management through monthly monitoring and analysis of the P&L against budget and forecast. Contribute to financial planning and monthly re-forecasting.
- Leadership: Act as an influential leader and ambassador for the company, upholding our values and guiding principles. Inspire and motivate the team to deliver on account strategy.
About You:
- Proven experience in MSP and/or staffing.
- Experience leading a team within an account/customer environment.
- Strong track record of customer engagement, delivery, and growth.
- Proficiency in P&L management and a strong understanding of French legislation.
- Experience supporting QBRs and managing financial performance.
- Fluency in English and French, both written and verbal.
Why should you join #TeamGuidant
At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we’re people-centric to our core.
If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can show the world #ABetterWay.
- You’ll be joining a hugely welcoming and supportive team.
- We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual.
- You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
- We are a ERS Silver Standard employer and a Disability Confident Leader.
- We are a Glassdoor open company with excellent feedback and great ratings
- We offer an enhanced maternity and paternity package.
- Everyone at Guidant Global gets a flexible benefits package – including a buy/sell holiday scheme and a paid birthday day off.A better way – Be the change
Our ambition is to change the quick-fix, profit first, impersonal approach that prevails in the recruitment industry, because we know there is a better way. We stand for a collaborative, people-centric approach that builds true partnerships based on trust. Our people take bold action; supporting and challenging each other to be a positive and powerful influence in the world of work. Join #TeamGuidant Be the change.