Talent Management Specialist
Hybrid with travel to London and Luton
We are seeking a dedicated Talent Management Specialist to join our team. In this role, you will be accountable for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community. You will be the first point of contact for all Contingent Worker enquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.
Key Responsibilities:
- CLR Activities: Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the first point of contact for escalations and provide regular updates on query status.
- Support Activities: Oversee the candidate journey through onboarding and offboarding processes, support administration tasks, and assist with candidate care programs.
- KPI Management: Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.
Skills Required:
- Communication: Ability to communicate with honesty, clarity, and empathy.
- Relationship Building: Use interpersonal skills to build mutually beneficial relationships.
- Collaboration: Thrive in achieving results through teamwork.
- Problem Solving: Take ownership of solving complex problems and delivering continuous improvement.
- Effective Delivery: Focus on delivering projects, services, and outcomes methodically.
- Customer Focus: Provide high standards of service to internal and external customers.
- Resilience: Motivated to push hard to achieve personal and professional goals.
Please Note: You will be required to undergo Security Clearance for the role which will be discussed at application stage.
Why should you join #TeamGuidant
At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day.
At Guidant Global, we’re people-centric to our core.
If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can shape the future of work with our A Better Way approach.
- You’ll be joining a hugely welcoming and supportive team.
- We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual.
- You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications.
- We are a ERS Silver Standard employer and a Disability Confident Leader.
- We are a Glassdoor open company with excellent feedback and great ratings.
- We offer an enhanced maternity and paternity package.
- Everyone at Guidant Global gets a flexible benefits package – including a buy/sell holiday scheme and a paid birthday day off.
A Better Way. Shaping the future of work
For nearly a decade, we’ve championed “A Better Way.” Our unique approach sparks innovation, fosters collaboration, and challenges boundaries, creating industry-leading breakthroughs that accelerate business growth on a worldwide scale.
We stand for a collaborative, people-centric approach that builds true partnerships based on trust. Our people take bold action; supporting and challenging each other to be a positive and powerful influence in the world of work. Join #TeamGuidant – Be the change.