Client Services Manager

Client Services Manager

Location: Heathrow - Hybrid

Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.

Responsibilities

• Own and deliver the account strategy, ensuring service excellence and contractual compliance.
• Build strong, productive relationships with clients, suppliers, and internal stakeholders.
• Act as the escalation point for client queries and issues, ensuring timely resolution.
• Drive fulfilment across all recruitment activities, including high-profile vacancies.
• Monitor and manage account performance, budgets, and P&L.
• Champion health, safety, and environmental compliance across all operations.

What we're looking for

• Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams within client accounts.
• A track record of customer engagement, delivery, and growth.
• Solid understanding of relevant legislation and compliance requirements.
• Experience in P&L management and financial planning.
• Excellent communication and relationship-building skills.

At Guidant Global, we’re on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we’re people-centric to our core. 
 
If you’re looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can shape the future of work with our A Better Way approach. 

You’ll be joining a hugely welcoming and supportive team. 

We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual. 

You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications 

We are a ERS Silver Standard employer and a Disability Confident Leader. 

We are a Glassdoor open company with excellent feedback and great ratings 

We offer an enhanced maternity and paternity package. 

Everyone at Guidant Global gets a flexible benefits package – including a buy/sell holiday scheme and a paid birthday day off. 

A Better Way. Shaping the future of work​ 

For nearly a decade, we’ve championed “A Better Way.” Our unique approach sparks innovation, fosters collaboration, and challenges boundaries, creating industry-leading breakthroughs that accelerate business growth on a worldwide scale.​ 

We stand for a collaborative, people-centric approach that builds true partnerships based on trust. Our people take bold action; supporting and challenging each other to be a positive and powerful influence in the world of work. Join #TeamGuidant – Be the change.