Job Title: Business Advisor – 3 month Fixed Term Contract
Location: Remote, with occasional travel to Luton
About the role:
We’re looking for a Business Advisor to join our team on a 3-month fixed-term contract. In this role, you’ll be responsible for managing and delivering excellent customer service to a portfolio of clients across the public and private sectors. You’ll ensure their needs and expectations are met in line with contract requirements, while supporting the smooth and efficient running of our service.
Key Objectives of the Role:
- Deliver efficient and effective first-call resolution in line with SLAs and KPIs
- Maintain regular contact with customers and suppliers, keeping them informed of bookings and updates
- Resolve queries related to system use, timesheets, invoicing, and rate changes
- Support the fulfilment process including order management, interview arrangements, and assignment updates
- Provide guidance and over-the-phone support to customers using internal systems
- Collaborate with internal teams to ensure consistent service delivery
- Respond to emails and Live Chat queries with the same level of care as phone interactions
Skills, Knowledge & Experience:
- Background in customer service, ideally in a call centre or high-volume environment
- Strong communication and organisational skills
- Ability to manage multiple tasks and prioritise effectively
- Experience using internal systems or platforms to manage customer interactions is desirable
- A team player with a focus on delivering a positive customer experience
Why should you join us:
Since forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors.
Come and join us, where the industry’s brightest talents are reinventing recruitment and technology by finding “A smarter way to work” for its customers. At Comensura, we put you in the driving seat. You help us develop, and we help you. Hiring isn’t just about getting you in the door: it’s about growing together.
With around 100 employees split between the UK and Australia, our team is still tight knit enough for us all to be family. A place where everyone’s contribution is important and valued.
- You’ll be joining a hugely welcoming and supportive team
- We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual
- You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
- We are a ERS Silver Standard employer and a Disability Confident Leader
- We are a Glassdoor open company with excellent feedback and great ratings
- We offer an enhanced maternity and paternity package
For all queries, please contact [email protected]