ATS Support Specialist – Dynamics 365

Location: Montgomery, Conroe, or The Woodlands, TX (or open to remote for local talent)

Are you passionate about technology and people? Do you have a background in recruiting but are eager to step away from the traditional recruiting role? We’re looking for an ATS Support Specialist with a solid recruiting foundation to join our fast-growing software company. This role will allow you to use your recruiting experience while diving into technology, training, and supporting our cutting-edge Applicant Tracking System (ATS) software.

Responsibilities:

• Provide training and support to recruiters and recruiting teams on how to effectively use our Applicant Tracking System (ATS).
• Respond to user inquiries regarding software functionality and troubleshoot system-related issues.
• Act as a business analyst to gather user requirements for customization and enhancements to the ATS.
• Maintain and update customer documentation to ensure accurate and useful resources.
• Manage and resolve support tickets in a timely manner.
• Participate in weekly team calls and collaborate on ongoing projects.
• Assist with data migrations as needed, ensuring smooth transitions.

Requirements:

• Strong communication skills with the ability to train and support users.
• Background in recruiting (preferably 1 to 3 years of experience).
• Passion for technology and a quick learner.
• Tech-savvy with the ability to quickly adapt to new systems.
• Ability to handle multiple projects and prioritize tasks effectively.
• Positive attitude and a strong willingness to go the extra mile to build rapport with customers.
• Basic knowledge of Microsoft Dynamics 365 (CRM) is a plus, but we’re happy to provide training on the software.

This is a great opportunity for someone with a recruiting background who is looking to pivot into a technology-driven role. If you’re tech-savvy, enjoy working with people, and are excited about the chance to shape the future of recruitment technology, we want to hear from you!