Operations Team Leader, Bournemouth, up to £32,000 DOE

Operations Team Leader, Bournemouth, up to £32,000 DOE

As an Operations Team Leader you will be responsible for the leadership of people performance for your team. Working closely with both Operations Manager & Workflow Managers you will ensure optimum performance is achieved within your department in the most cost-effective way.

Working with internal departments you will be responsible for ensuring all service orders are provisioned and customers are updated with the progress, issues or delays with their orders. Services include but are not limited to, fixed line, broadband, SIP and non-geographical numbers. As an Operations Team Leader, you will be responsible for handling cases of a more challenging nature as part of your daily workflow. 

You will also provide daily support to the team and act as a point of escalation as and when required. 

We are looking for the successful person to:

• Manage incoming orders for migrations, new connections and changes to existing services.
• Order and monitor the progress of orders using the online systems.
• Liaise with Customer and/or 3rd Party IT support to ensure successful service delivery.
• Be ready to mentor and coach your team members
• Find ways to increase quality of customer service and implement best practices

The successful person will have:

• An exceptional level of organisation as well as a positive 'can do' attitude, which is essential.
• Natural ability to Lead & Coach colleagues to achieve goals and targets.
• Excellent communication, approachable and personable.
• Passion for colleague development.

What do you get? 

• Career progression opportunities across the business.
• 24 days holiday + Bank holidays (increases with longevity of service).
• Pension, Death in Service & Income Protection.
• Private Healthcare (after one year of service).
• Refer a friend scheme.
• Charity time.
• Bike to work scheme.

About us

4Com Technologies Limited is a market leader in telecommunications, supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.

We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs. 

We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be. Our customers and our employees are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

When seeking new team members, we look for open, honest, caring and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

Getting here

4Com Technologies Limited is located in the centre of Bournemouth. We are within walking distance from Bournemouth train station, bus stops and we offer a free park and ride based in Boscombe with regular shuttles to and from the office (ave. journey time is approx. 5 minutes). If you prefer to walk, jog or cycle to work we have undercover bike shelters and showers.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted on the basis of merit, abilities and qualifications. Any requests for feedback should be made and will be responded to in writing.