1st / 2nd Line Support Engineer

Bournemouth Office


Opportunity Details

Full Time 1st / 2nd Line Support Engineer

Bournemouth Office

As a 1st / 2nd Line Support Engineer you’ll offer our customers technical support for the range of IT and telephony products/services that we provide. Working on the Help desk, you’ll take ownership of technical queries and fault reports, liaising with customers and third parties to ensure a quick and effective resolution. Providing exception customer service through out.

We are looking for people with experience working in IT or Networking, who can apply themselves to thrive in our fast-paced, friendly environment. You’ll need to be confident in troubleshooting and have a passion for learning new skills. We always strive to offer an exceptional service, so you’ll also be great at communicating.

Desirable experience in the following:

  • Router programming
  • VoIP, SIP or Unified Communication
  • Networking

       Apply today and you could enjoy:

  • On the job training
  • As a growing company we can offer unique career development including Senior support, Field based support, Project management, Team leader roles etc. We promote people within.
  • Company wide incentives including free lunches, £500 vouchers and more
  • Team social and charity events outside of work
  • Working for the 1st placed company in the Sunday Times best Company to work for 2017. We were voted top for leadership, well-being, fair deal, giving something back and the connection staff have with the company.

Getting here

4com are located in the centre of Bournemouth. We are within walking distance from Bournemouth train station, bus stops and we offer a free park and ride based in Boscombe with regular shuttles to and from the office (ave. journey time is approx. 5 minutes). If you prefer to walk, jog or cycle to work we have undercover bike shelters and showers.

4Com technologies is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com technologies will not discriminate unlawfully. Recruitment processes are conducted on the basis of merit, abilities and qualifications. Any requests for feedback should be made and will be responded to in writing.