We are 4com; an award winning, market leading telecoms company, based in central Bournemouth that are currently going through an exciting period of growth.
Our Customer Support Advisors are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.
Benefits for Customer Support Advisors choosing to work with 4com include:
- Competitive salary of £22,000.
- An exciting role with future progression opportunities.
- Free Park and Ride service.
- 24 days holiday + bank holidays.
- Monday to Friday working hours – no evenings or weekend work.
- Refer a friend scheme.
- Cycle to work scheme.
- Private Health Insurance.
- Company pension
In return for this we are looking for someone who is:
- Persuasive, motivated and enthusiastic.
- Brilliant on the phone.
- Resilient and driven.
- Outgoing with an approachable personality.
- Able to thrive in, fast paced environment.
Responsibilities for Customer Support Advisors will include:
- Providing telephone support to our customers in order to maintain their telephone systems
- Obtaining referrals from satisfied customers and passing these to the upgrades team
- Reporting 3rd party faults to relevant external stakeholders and liaising with 3rd party technicians to ensure the fault is rectified
- Updating each database query in a detailed manner within set time frames.
- Keeping customers updated for the duration of their query
- Supporting the work of the Technical Teams in additional areas as required.
- The development and training of any new Technicians working with you.
- Carry out active training whilst in the office on new and existing products
- Carrying out general administration duties as necessary.
If the role of Customer Support Advisor sounds like your dream job, please get in touch with us as we’d love to hear from you.
A bit about us:
- 4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process.