Job Title: Service Desk Analyst (L2)

Location: Grapevine, TX

Job Type: Contract

Job ID: 15858

Opportunity Details

Contract Service Desk Analyst (L2)

Grapevine, TX

Title: Service Desk Analyst

OBJECTIVE: This position is responsible for interacting with end users to setup, troubleshoot, and maintain the company’s desktop and mobile computing environment.

KEY DUTIES AND RESPONSIBILITIES:

Answer and respond to calls, emails, and in-person requests for technical assistance, inquiries, and other services.
Communicate and resolve issues in a professional and timely manner.
Adhere to established SLAs for calls and tickets.
Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment.
Perform software installation and troubleshooting.
Assist with various projects as needed.
Additional responsibilities for SDA II include travel to remote sites, technical liaison work, inventory management, and documentation upkeep.

RESULTS EXPECTED:

Provide prompt, thorough, and accurate issue resolution.
Deliver the highest level of professionalism, compassion, and “above and beyond” customer service, resulting in strong rapport and confidence with end users.
Exhibit Servant Leader traits (appreciation, recognition, encouragement), fostering positive relationships with internal and external customers.

DIMENSIONS REQUIRED:

Communication
Planning and organization
Attention to detail
Good Judgment and Problem Analysis
Adaptability and flexibility
High Degree of Professionalism
Time Management
Self-motivator and team player

REQUIRED MINIMUM QUALIFICATIONS:

High School diploma
Prior service desk experience (Minimum of 2 years for SDA I, 5 years for SDA II)
Bachelor’s degree in a relevant technical field preferred.
MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred.
High-level of proficiency with Windows 7, Windows 10, and Microsoft Office.
Entry-level understanding of networking principles.
Strong troubleshooting/problem solving skills.
Professional communication and customer service skills.
Ability to lift end user equipment (up to 25 lbs).

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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