Outcomes. Delivered.
GCOM develops technology that helps state and local governments improve outcomes for the people they serve.
For example, our technology:
- Ensures that mothers can buy healthy food for their children through the WIC program
- Helps first responders decrease opioid overdoses in their neighborhoods
- Tracks trends in human trafficking so local law enforcement can identify traffickers and better support victims
- Gives teachers the insights they need to spot students who need extra support
- Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away
We’re more than a technology company -- we’re an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what’s best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you’ve come to the right place.
GCOM is looking for candidates, to fill a role of NG911 Telephony NENA SME - SP3 to join our NYC Dept of Information Technology & Telecommunications (DOITT) Team located in Brooklyn, New York.
Key Responsibilities:
- Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
- Translate the business needs into clearly defined and detailed requirements or user stories and spearhead the priorities and validation of these requirements with the project teams.
- Conduct stakeholder analysis for requirements elicitation.
- Planning elicitation tasks and activities as well as creating elicitation timelines.
- Review and assess the adequacy of Call Handling requirements used by NYC.
- Engage with public safety and stakeholder agencies to understand their needs, issues, and concerns.
- Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG911 system.
Mandatory Qualifications:
- Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
- Knowledge and experience with SIP and TDM technologies.
- Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
- Understanding of NENA i3 standards
- Strong skills set to lead technical calls with vendors and internal groups.
- Technical writing and documentation skills.
Desired Qualifications:
- Excellent communication and clear business writing skills as well as interpersonal skills.
- Knowledge of public safety environments
- Design skills in IP voice management, auditing, and monitoring.
- Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
- Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!
GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.