Customer Service Representative

Customer Service Representative

JOB-10046364

Anticipated Start Date

April 27, 2026

Location

Bronx, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individual to join our client’s team as a Customer Service Representative. You will be the primary source of contact for our customers, ensuring they receive high-quality support and solutions. You will manage both inbound and outbound communications to address inquiries, resolve complex issues, and provide technical guidance

Job Description

• First point of contact for all customer service issues.
• Responsible for ensuring patient/client medications, supplies and equipment are accurately recorded and sent to distribution.
• Consults with Supervisors to ensure timely and accurate delivery of supplies/equipment.
• Always maintains patient privacy and confidentiality according to established procedures.
• Provides positive, supportive communication to supervisor, patients, families, visitors and company personnel 

Skills Required

• Minimum of 1 year of customer service experience.
• Strong verbal and written communication skills.
• Active listening skills to fully understand customer concerns and needs.
• Effective problem-solving abilities to identify issues and implement appropriate solutions.

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• This is a part time position
• Schedule Notes: Wednesdays: 9a-5p Thursdays: 2-6p Fridays: 9a-5p

 Pay Rate

• $20-$24 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.