Customer Service Specialist

Customer Support Representatives

JOB-10045944

Anticipated Start Date

March 9, 2026

Location

Florence, KY

Type of Employment

Direct Hire

Employer Info

Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.

Job Summary

The Customer Service Specialist is responsible for processing customer orders, managing order entry, and coordinating shipment scheduling to ensure timely and accurate fulfillment. This role serves as a key liaison between customers, sales representatives, manufacturing, and internal departments to deliver exceptional service and meet customer requirements efficiently. 

Job Description

• Process customer orders, including order entry and shipment scheduling.
• Coordinate orders and shipments between Manufacturing and customers to ensure on-time delivery.
  
• Serve as liaison between internal departments and external customers or sales representatives.
  
• Support assigned sales territories by responding to customer inquiries, preparing price quotations, and providing delivery information and terms.
  
• Interface with credit and collections, sales, shipping, and purchasing teams to ensure effective and timely customer service.
  
• Handle phone, fax, and email inquiries; assess customer needs and recommend appropriate products when applicable.
  
• Refer complex or technical inquiries to Sales Managers, Technical Sales, or Product Champions as needed.
  
• Perform administrative tasks such as scanning and indexing paperwork and processing RMAs within internal systems.
  
• Track and communicate delivery dates, anticipated delays, conflicting terms and conditions, back orders, or required substitutions to customers and sales staff.
  
• Respond to customer complaints and coordinate resolutions with appropriate departments.
  
• Apply manufacturing system principles and continuous improvement tools to enhance processes and customer satisfaction.

Skills Required

• 1–3 years of general customer service experience.
• Mechanical aptitude preferred; experience in a manufacturing environment is a plus.
  
• Strong organizational, problem-solving, phone, and interpersonal skills.
  
• Ability to confidently assess and mediate high-pressure situations.
  
• Proficiency in Microsoft Office applications and ability to work within multiple systems.
  
• Must reside within commuting distance of Florence, KY and be able to follow a hybrid work schedule with regular in-office presence.

Education

• High school diploma or equivalent required.
• Bachelor’s degree in Business Administration, Communications, or a related field preferred.

Salary

• $44k - $60k per year (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.