Field Service Technician

JOB-10045591

Anticipated Start Date

January 19,2026

Location

Whippany, NJ

Type of Employment

Contract

Employer Info

As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all.

Job Summary

If you're interested in a Field Service Technician job, then this is the best role for you! This role provides customers with on-site equipment service for a portfolio of radiology equipment, including preventive maintenance, emergency service, and installation support. The role is responsible for ensuring high levels of customer satisfaction while achieving radiology business objectives and demonstrates willingness to acquire and use sales skills.

Job Description

• Perform preventive maintenance, repairs, and installations at end-user customer sites using approved procedures and documentation.
• Utilize available resources and technical knowledge to troubleshoot and repair technically complex equipment.
• Organize daily work schedules and coordinate with territory teammates to ensure efficient operations.
• Maintain mobile inventory by organizing and reordering as needed to maximize equipment uptime while minimizing repeat visits; ensure proper return of defective or used inventory for refurbishment or replenishment.
• Generate service revenue through promotion of service programs and billable services; collaborate with Territory Service Inside Sales to prepare service quotes and follow sales through to completion.
• Communicate with end-user customers, purchasing agents, and asset managers to support sales finalization.
• Generate sales leads and communicate opportunities to sales representatives for new products or upgrades.
• Complete work orders accurately to ensure customer billing aligns with company policies.
• Maintain company work vehicles, assigned calibration tools, special equipment, and stock inventory.
• Safeguard all proprietary information, including service and training manuals, diagnostic and calibration software, access keys, laptop, tablet, mobile phone, and related tools.

Skills Required

• Ability to troubleshoot and repair complex technical equipment
• Strong organizational and time-management skills
• Customer service and communication skills
• Sales awareness and lead-generation capability
• Ability to work independently in a fast-paced environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and company-specific workforce and customer relationship management systems

Education/Training/Certifications

• Associate’s degree preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science, or related discipline
• Equivalent military training in electronics, aviation, IT, or computer science with at least 2 years of applicable experience
• High school diploma or GED with relevant training or certifications and at least 3 years of applicable experience

Additional Requirements

• Must pass a drug screening and criminal background check
• Work schedule is 8:00 AM
• Prior experience in a hospital setting and/or customer-facing service role is highly preferred
• Demonstrated competency in operational verification, preventive maintenance, and repair service
• Ability to travel up to 70% within assigned territory, including regional travel and overnight stays
• Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required for a 24/7 schedule
• Physical ability to lift or push over 50 pounds and perform prolonged standing, walking, bending, stooping, twisting, climbing, crouching, kneeling, crawling, sitting, and standing
• Must hold a current, valid, and unrestricted driver’s license
• Remote Work

Pay Rate/Salary

• Estimated Salary: $51.90 to $59.90 per hour based on qualifications.