IT Service Delivery Technician

JOB-10046386

Anticipated Start Date

April 27, 2026

Location

San Diego, CA

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking an IT Service Delivery Technician to provide technical support to internal users across computer systems, hardware, and network environments. This role is responsible for deploying and maintaining endpoint devices, troubleshooting technical issues, and ensuring seamless IT service delivery.

Job Description

• Monitor and manage the ticketing system (e.g., ServiceNow), responding promptly to incidents, service requests, and projects.
• Maintain accurate and timely documentation of troubleshooting steps and resolutions in alignment with knowledge management practices.
  
• Install and configure computers, printers, scanners, multifunction devices, VoIP phones, and mobile devices using tools such as Microsoft Endpoint Manager (Intune) and Apple Business Manager.
  
• Ensure reliable connectivity across all devices including workstations, servers, phones, and manufacturing-related systems.
  
• Administer user accounts, permissions, and access via Active Directory and Azure AD, ensuring compliance with security and privacy standards.
  
• Diagnose and resolve hardware/software issues across IT systems, including voice and video equipment; escalate when necessary.
  
• Analyze device and system performance, identifying trends and recurring issues.
  
• Partner with IT teams and business stakeholders to plan and execute upgrades, reconfigurations, and system improvements.
  
• Provide technical assistance to employees and visitors within the assigned region.
  
• Assist in resolving security-related issues and safeguarding enterprise data.
  
• Contribute to team knowledge by sharing insights and solutions.
  
• Support implementation of desktop/server systems and assist application development teams throughout project lifecycles.
  
• Track and manage IT assets according to established processes.
  
• Support special projects and tasks as assigned.
• Shift: 8am - 5pm M-F

Skills Required

• Experience with Windows 10/11, Microsoft 365, Active Directory, Azure AD
• Familiarity with ServiceNow or similar ticketing systems
• Knowledge of Cisco VoIP and networking
• Experience supporting mobile devices and endpoint management tools
• Additional Experience:
• Hands-on troubleshooting of hardware and software
• Experience in environments requiring PPE
• Exposure to manufacturing systems (e.g., CNC or machine-connected environments)
• Experience supporting both remote users and onsite operations
• Ability to handle service desk requests efficiently
• Strong problem-solving and analytical skills
• Clear and effective communication
• Ability to prioritize and manage multiple tasks
• Collaborative mindset across teams and functions
• Accountability and self-motivation
• Adaptability to changing environments and technologies
• Continuous improvement mindset

Preferred Certifications

• ITIL (or familiarity)
• CompTIA A+, Network+, Microsoft, Cisco, or similar

Education

• Bachelor’s degree in MIS, Computer Science, or related field preferred, with 2–3 years of experience;
• OR 3–4 years of equivalent IT or business experience.

Pay Rate

• $25 - $36 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)