Customer Service Representative

JOB-10046456

Anticipated Start Date

May 4, 2026

Location

Sanford, FL

Type of Employment

Contract to Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, delivering high-quality support related to pricing, order processing, and issue resolution. This role focuses on providing accurate quotes for parts and pumps, managing customer orders, and assisting with warranty claims and billing inquiries. The position requires strong organizational, communication, and problem-solving skills to ensure a smooth customer experience and efficient internal coordination.

Job Description

• Act as the first point of contact for customer inquiries and service requests
• Provide accurate quotes for parts, pumps, and motors
  
• Process customer orders and manage order entry using ERP systems (ERP-LX/SAP)
  
• Maintain and update Quote Logs and Production Order Tracking databases
  
• Monitor and communicate order status updates to customers
  
• Process change orders, including updates to addresses, delivery schedules, and carriers
  
• Assist with warranty claim processing and resolution
  
• Support credit memo and no-charge request handling
  
• Prepare and maintain customer communication documentation
  
• Collaborate with sales teams to support customer-related activities
  
• Assist in resolving accounts receivable (AR) disputes and collections issues
  
• Ensure compliance with ISO9001 customer service procedures and work instructions
  
• Perform export compliance tasks as required
  
• Handle additional responsibilities as assigned by the Customer Service Manager
• Shift: 8am - 5pm M - F

Skills Required

• 3–5 years of relevant customer service or order management experience
• Strong financial and accounting skills
  
• Proficiency in Microsoft Office applications
  
• Experience with ERP systems (SAP preferred)
  
• Excellent written and verbal communication skills
  
• Strong problem-solving abilities and attention to detail

Education

• High school diploma required
• Associate degree or some college coursework preferred

Pay Rate

• $18 - $22 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)