Collections Analyst

JOB-10046247

Anticipated Start Date

April 13, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking a proactive and analytical Senior B2B Collections Specialist to drive improvements in collections effectiveness and cash flow performance. This role focuses on managing key customer accounts, reducing past-due balances, and leading strategic initiatives to improve Days Sales Outstanding (DSO).

Job Description

• Manage timely collection and resolution of past-due accounts receivable for key customer accounts
• Develop and execute strategic action plans to improve cash flow and reduce delinquency
  
• Monitor past-due trends and provide proactive, data-driven recommendations
  
• Build and maintain strong relationships with key external customers and internal stakeholders
  
• Collaborate with Cash Applications to resolve open credits and refund issues
  
• Lead initiatives to improve DSO across assigned accounts
  
• Perform root cause analysis and drive process improvements to enhance efficiency
  
• Participate in and lead governance calls to ensure goals and service level agreements (SLAs) are met
  
• Support and oversee third-party collection teams, providing guidance on escalations and performance improvement
  
• Champion continuous improvement efforts, including Kaizen events and process optimization projects
  
• Lead and support SAP-related system improvements
  
• Manage dispute resolution processes effectively
  
• Challenge existing processes and identify opportunities for operational enhancements
• Shift: 8am - 5pm ET, 1h lunch

Skills Required

• Minimum of 5+ years of B2B collections experience with strong knowledge of the order-to-cash process
• At least 1 year of recent SAP experience (within the past 3 years) required
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong communication skills (written and verbal) with a customer-focused approach
• Advanced Excel skills for data analysis and reporting
• Proven ability to analyze data, identify trends, and implement effective solutions
• Experience coaching, mentoring, and guiding third-party or offshore teams
• Strong problem-solving and decision-making abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Continuous improvement mindset with a focus on efficiency and results

Preferred Qualifications

• Experience with Get Paid collections software
• Familiarity with portal uploads, particularly government platforms such as PIEE (WAWF) and IPP.gov
• Relevant certifications or specialized training in finance or collections

Education

• Bachelor’s degree in Accounting, Finance, or a related field preferred

Pay Rate

• $28 - $34 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)