Mid Level Field Service Technician
JOB-10041361
Anticipated Start Date
05/06/2024
Location
Indianola, PA
Type of Employment
Contract to Hire
Employer Info
As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all.
Job Summary
If you're interested in a Mid-Level Field Service Technician, then this is the best role for you. To provide customers with on-site equipment service for the portfolio of Radiology equipment including preventive maintenance, emergency service and installation support service. The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.
Job Description
- Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation.
- Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.
- Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations.
- Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.
- Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.
- Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
- Complete work orders accurately to ensure customer billing aligns with company policies.
- Maintain company work vehicle and assigned calibration tools, special equipment, and stock inventory.
- Ensure all proprietary information is safe guarded from non- personnel, including Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
- Key Working Relationships:
- End User customers.
- HealthCare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc.
- Sales, Clinical Support, Service Marketing and Customer Service
- U.S. Service Operations team including Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists, and Engagement Management
- Service Repair Center
Skills Required
- Prior work experience in hospital setting or with customer service is preferred.
- Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment.
- Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.
- Strong verbal and written competencies
- Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software.
- Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements).
- Physical requirements:
- Able to lift and/or push over 30 pounds.
- Able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Education/Training/Certifications
- Associate degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.
- Qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.
Additional Requirements
- Must be able to pass criminal background check.
- Must hold a current, valid, and unrestricted driver's license.
- Shift: 08:00 AM
- Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
Pay Rate/Salary
- Estimated Salary: $39.00 to $47.00 per hour based on qualifications.
"We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws."