Customer Service Representative

JOB-10046106

Anticipated Start Date

March 23, 2026

Location

Bolingbrook, IL

Type of Employment

Contract Hire

Employer Info

Our client is an industry leader and one of the largest food and foodservice distribution companies in North America. It delivers national and proprietary branded food and food-related products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, healthcare facilities and other institutions via its distribution centers across the United States.

Job Summary

We are seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers within a fast-paced food distribution and supply chain environment. This role is responsible for delivering exceptional customer service by responding to inquiries, processing orders, resolving issues, and ensuring a seamless customer experience.

Job Description

• Serve as the primary contact for customer inquiries, providing support via phone, email, chat, or in person.
• Support key customers with order processing and issue resolution.
  
• Review daily orders to ensure accuracy, completeness, and timely processing.
  
• Process and resolve mis-shipments and damaged product requests.
  
• Collaborate with internal buyers and supply chain teams regarding supplier forecasts and order requirements.
  
• Assist customers with special orders and pricing quotes.
  
• Maintain strong customer relationships while ensuring prompt and professional communication.
  
• Create and manage spreadsheets, reports, and operational documents using Microsoft Office tools.
  
• Organize electronic files, communications, and customer documentation.
  
• Perform additional duties as assigned to support customer service and operational teams.

Skills Required

• 6–12 months of customer service experience in a distribution center, warehouse, food service, or related operational environment
• Experience supporting customers within supply chain, logistics, or food industry operations is preferred
  
• Strong proficiency in Microsoft Office, especially Microsoft Excel: Ability to create spreadsheets, Perform lookups, Create macros, Build pivot tables
  
• Basic computer skills including: File and folder management, Electronic communication organization, Document creation and management
  
• Strong communication and interpersonal skills
  
• Problem-solving and issue resolution abilities
  
• Attention to detail and order accuracy
  
• Organizational and documentation skills
  
• Ability to multitask in a fast-paced customer-focused environment

Education

• High School Diploma or GED

Pay Rate

• $19 per hour (Compensation is offered based on experience, skills, and market factors)