Patient Services Representative

Patient Services Representative

JOB-10044589

Anticipated Start Date

July 28, 2025

Location

Norfolk, VA

Type of Employment

Contract Hire

Employer Info

Our client is one of the largest and most prestigious pediatric health care providers in the country and the leading pediatric health system in North Texas. Their mission is to make life better for children and be committed to the community. In addition to providing health care, they are a leader in life-changing treatments, innovative technology and ground-breaking research, advocacy, education, and preventive care. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits.

Job Summary

We are seeking a dedicated and detail-oriented Patient Services Representative to join our team. This role plays a vital part in patient intake, registration, and overall front-end support. As the first point of contact for patients and visitors, you will ensure a smooth experience by accurately handling registration, insurance verification, billing inquiries, and supporting the medical team administratively.

Job Description

• Greet, direct, and assist patients and visitors in a courteous and professional manner.
• Perform full-cycle patient registration and pre-registration functions.
• Verify insurance coverage and confirm active policies.
• Collect co-payments and facilitate billing inquiry responses.
• Accurately document and retrieve patient data using computerized health systems.
• Enter authorization information and ensure that all information is up to date and correctly coded.
• Serve as a liaison between patients and medical support services.
• Support secretarial and clerical functions for the clinical team.
• Travel to nearby hospital work locations as needed.

Skills Required

• Minimum 6 months of customer service experience required (healthcare setting preferred).
• 2–3 years of related work experience highly preferred.
• Working knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred.
• Familiarity with electronic medical records and patient registration systems a plus.
• Excellent interpersonal, communication, and organizational skills.
• Ability to manage multiple tasks in a fast-paced, urgent care environment.
• Must be dependable and able to work a flexible schedule, including weekends and varying shifts between 9:30 AM and 8:00 PM.

Education

• Highschool diploma or GED required

Additional requirements

• Fast-paced, patient-facing environment requiring multitasking and strong attention to detail.
• Some local travel to other hospital locations may be required.
• Must be comfortable working evenings and weekends, as part of a 7-day rotating schedule.

“We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law”.