eCommerce Solutions Consultant

JOB-10046495

Anticipated Start Date

May 15, 2026

Location

Glenview, IL

Type of Employment

Contract

Employer Info

Our client is a provider of electrical, industrial, communications, maintenance, repair, and operating (MRO), and original equipment manufacturer (OEM) products, as well as construction materials and advanced supply chain management/logistics services. With nine distribution centers and roughly 500 branches worldwide, they are a global strategic partner that efficiently and consistently supports customers’ operations, wherever they are located.

Job Summary

Responsible for supporting a select group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.

Job Description

• Lead the demonstration of solutions and training for users on digital technology, provide collateral and updated training documents, and serve as an escalation point to troubleshoot non-standard issues and user onboarding
• Responsible for supporting a selected group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base
• Leads the demonstration of solutions and training for users on our internally grown digital technology, provides support, updates training documents, and serves as a backup for other team members
• Tracks open issues to ensure quick response and action from support teams
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Update our internal databases with information about technical issues and useful discussions with customers
• Assists with identifying potential process bottlenecks and works with the management team to resolve issues
• Follow up with customers to ensure their technical issues are resolved
• Responding to customer queries promptly and accurately via phone, email, or chat
• Performs incidental project management, including planning, research, analysis, and implementation of deliverables and action items
• Maintain a positive attitude and calmly respond to customers' complaints
• Acts as project sub-task lead on small projects
• Manage daily tasks

Skills Required

• Experience as a Help Desk/Customer Care Specialist or similar Customer Support role
• Familiarity with the e-commerce industry is a plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Detail-oriented
• Self-starter
• Ability to quickly diagnose and resolve technical issues
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies, implement their usage within the team, and train others
• Personable and attentive – excellent customer service skills
• Strong interpersonal skills
  

Education/Training/Certifications

• High School Degree or Equivalent

Additional Requirements

• Must be able to pass drug screen & criminal background check 

• Shift Hours: Mon to Fri, 8:00 am – 5:00 pm CT

Pay Rate/Salary

• $20.00 - $30.00/hr. Compensation will be offered within this posted range based on experience, skills, and market factors