Customer Service Specialist

Customer Service Specialist

JOB-10046473

Anticipated Start Date

May 26, 2026

Location

Florence, KY

Type of Employment

Direct Hire

Employer Info

Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.

Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to support order management and customer interactions. This role plays a key part in ensuring customer satisfaction by managing orders, resolving issues, and collaborating with internal teams. The ideal candidate thrives in a fast-paced environment and demonstrates strong problem-solving and communication skills.

Job Description

• Process and manage customer orders, including handling back orders and determining necessary substitutions
• Respond to customer complaints and coordinate resolutions with appropriate internal departments
  
• Maintain accurate records of customer interactions, orders, and updates
  
• Communicate effectively with cross-functional teams to ensure timely and accurate order fulfillment
  
• Utilize manufacturing system tools and guiding principles to support continuous improvement initiatives
  
• Navigate multiple systems to track and manage customer requests

Skills Required

• 1–3 years of customer service experience
• Strong organizational, problem-solving, and interpersonal skills
• Ability to confidently assess and manage high-pressure situations
• Proficiency in Microsoft Office and ability to work across multiple systems
• Excellent verbal and written communication skills
• Must reside within commuting distance of Florence, KY for hybrid work requirements
• Preferred: Mechanical aptitude and/or experience in a manufacturing environment

Education

• High school diploma
• Preferred: Bachelor’s degree in Business Administration, Communications, or a related field

Salary

• $44,000 - $55,000 per year (Compensation is offered based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.