Sales Support Administrator

JOB-10046291

Anticipated Start Date

April 20, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking a dynamic Sales Support Administrator to drive customer migrations from a legacy cloud-based solution to a modern software platform. This role blends project delivery, customer success, and sales enablement, ensuring seamless transitions while supporting ongoing digital growth initiatives.

Job Description

• Lead and manage the end-to-end migration of customer sites from legacy systems to a new cloud platform.
• Act as the primary customer point of contact throughout the migration lifecycle, including readiness assessment, execution, cutover, and stabilization.
• Develop, execute, and maintain detailed migration plans, including timelines, milestones, dependencies, and risk mitigation strategies.
  
• Manage customer expectations regarding timelines, system capabilities, data migration, training, and post-migration support.
  
• Identify, troubleshoot, and resolve technical or operational challenges, escalating risks when necessary.
  
• Own project tracking, reporting, and stakeholder communication, including migration forecasts, weekly updates, and adoption metrics.
  
• Capture and communicate Voice of Customer (VOC) insights to improve platform usability and inform product enhancements.
  
• Provide daily administrative and operational support to the sales team.
  
• Communicate directly with customers via phone and email to address inquiries, provide updates, and resolve issues.
  
• Relay customer feedback, order status, and performance insights to sales stakeholders.
  
• Assist in positioning migration initiatives as value-driven business outcomes for customers.
  
• Prepare and share monthly performance reports and activity summaries with the sales team.
• Shift: 8am - 5pm

Skills Required

• 1–3 years of experience in sales support, customer service, or administrative roles.
• Experience managing customer implementations, software migrations, or digital transformation projects.
  
• Strong technical aptitude, with the ability to understand and communicate concepts such as cloud platforms, system integrations, and data migration.
  
• Proven ability to collaborate with sales teams and translate technical initiatives into customer value.
  
• Excellent communication, stakeholder management, and project coordination skills.
  
• Experience working in cross-functional, matrixed organizations.
  
• Ability to thrive in a fast-paced, evolving environment, including contractor-based roles.

Education

• High school diploma or GED required.

Pay Rate

• $43 - $46.50 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)