Call Center Representative

JOB-10045783

Anticipated Start Date

February 16, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individual to join our client’s team as a Call Center Representative. You will be responsible for handling incoming and outgoing calls, addressing customer inquiries, resolving complaints, and providing technical support to ensure overall customer satisfaction.

Job Description

• Answer customer questions and resolve issues in a timely and professional manner.
• Provide technical assistance and support as needed.
• Ensure high levels of customer satisfaction through effective communication and service delivery.
• Perform other related duties as assigned.
• Demonstrate proficiency with phone systems and computer applications.

Skills Required

• Minimum of two (2) years of customer service experience.
• Bilingual (facility specific).
• Strong verbal and written communication skills.
• Active listening skills to fully understand customer concerns and needs.
• Effective problem-solving abilities to identify issues and implement appropriate solutions.

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Schedule Notes: 9:00 AM-5:00 PM

 Pay Rate

• Up to $37.00 per hour depending on experience