Job Title: SOW Specialist

Company: Guidant Global

Location: Remote (PST)

About Guidant Global:

Guidant Global is a leading talent acquisition and managed workforce solution provider, formed by the merger of Guidant Group (UK) and Bartech Workforce Solutions (Americas). We operate at the forefront of today’s workplace, empowering great people to build true partnerships based on trust and collaboration. Our combined expertise and expanded capabilities allow us to deliver innovative solutions across a global footprint.

Position Overview:

We are seeking a dedicated and detail-oriented SOW Specialist to join our dynamic team. This role involves managing the Statement of Work (SOW) fulfillment process, supporting hiring managers, and ensuring seamless onboarding and offboarding of SOW consultants. The ideal candidate will possess excellent customer service skills, a strong understanding of the staffing industry, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• SOW Fulfillment: Maintain SOW fulfillment via phone, email, and VMS online management application.
• Hiring Manager Support: Assist hiring managers in SOW bidding/RFx, onboarding, and extension management of SOW consultants.
• Collaboration: Partner with the Bartech Program Director and interact daily with the client SOW Analyst.
• VMS Tool Support: Provide Level One support for hiring managers and suppliers using the VMS tool, focusing on in-person meetings.
• Consultant Management: Support SOW consultant onboarding, invoicing approval, and offboarding.
• Liaison Role: Act as a liaison between customers and suppliers to administer the RFP/SOW engagement process.
• Progress Tracking: Track customer progress in fulfilling open SOW requirements, including content development and recommendations for deliverables, SLAs, penalties, and payment characteristics.
• Proactive Escalation: Escalate troubled requisitions to the Guidant Global Program Director as needed.
• Professionalism: Maintain a professional appearance and presentation, and remain calm under pressure.

Required Skills and Qualifications:

• Industry Knowledge: Understanding of the staffing industry, VMS, and the difference between SOW and contingent workforce management.
• Customer Service: Exceptional customer service skills.
• Communication: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office Suite, especially Excel; knowledge of Visio is a plus.
• Multitasking: Ability to prioritize multiple tasks effectively.
• Problem Solving: Strong problem-solving skills and the ability to present recommendations to all levels of management.
• Team Spirit: Ability to build positive team spirit.

Personal Attributes:

• Confidence
• Enthusiasm
• Passion for excellence
• Professionalism
• Detail orientation
• Stress tolerance
• Discipline to execute according to standards
• Intense focus on accountability
• Urgency and speed of response

Experience and Education:

• Experience: 3+ years of MSP/VMS experience; procurement experience is highly preferred.
• Education: Bachelor's degree or a combination of education and experience.