Experience. Innovation
GCOM Software is changing the way governments work. And we are supporting our clients in a new way. We are reliable, capable and agile. Our fast paced and energetic culture allows our employees to make an impact.
We are proud to do work that matters – and to be viewed as a national player in the government arenas of regulatory and inspection automation, customer engagement and criminal justice systems and the Women Infant and Children (WIC) programs. We also specialize in product development, custom off the shelf (COTS) Implementations, and system integration services, including full application development lifecycle.
At GCOM, we are known as being a great place to work and a place to build your career! You will work with awesome technical teams to design and implement solutions for clients in a multiplatform environment. You will be encouraged to be creative and given the opportunity to leverage a wide variety of technical tools. Your energy, analytical, technical and business skills will drive real impact in your community.
Are you looking to Collaborate, Innovate and Thrive? Come join our growing team doing great work to make lives easier for the constituents of state and local governments.
GCOM is looking for candidates, to fill a role of Business Process Consultant/Analyst, to join our Florida: City of Melbourne Team located in Melbourne, FL.
Key Responsibilities:
- Analyzes and evaluates current work processes for the Melbourne Police Department regarding the numerous interactive systems used on a day to day basis by the department members.
- Analyzes current work processes for the Melbourne Fire Department and ensure they are meeting community needs and NFPA standards.
- Collects, analyzes, reviews, documents and communicates business needs and requirements to the organization.
- Evaluates the review and assists with recommendations of the different CAD/RMS Vendors and pairs their systems to the work processes of the police department beyond the patrol officers for a more effective service response to the citizens.
- Evaluates the review and assists with recommendations of the different CAD/RMS Vendors and pair their systems to the work processes of the Fire Department for a more effective service response to the citizens and ensure requirements are met towards NFPA standards as well as identify needed improvements to help obtain a higher ISO rating for the city.
- Identifies/documents opportunities to integrate systems and resources to fulfill program requirements.
- Works with appropriate customers to identify and coordinate new CAD/RMS system developments and enhancements.
- Maintains effective communications and working relationships with customers and program team members.
- Identifies IT system design alternatives, research existing IT systems in the marketplace and recommends viable IT solutions.
- Develops Requests for Proposals (RFP), evaluates responses, and assists selection team in the procurement of CAD/RMS systems for the city of Melbourne.
- Reviews the RFP process in coordination with the City of Melbourne Purchasing Department. This includes providing a list of prospective CAD/RMS vendors, verifying that all respondents have met the basic criteria, and checking references, where applicable.
- Coordinates short‐listing and vendor negotiations.
- Coordinates CAD/RMS system implementation and installation.
- Serves as quality control point for all CAD/RMS‐related matters during implementation processes.
- Performs other assigned duties as assigned.
Qualifications:
- Bachelor's Degree from an accredited college or university with a major in Computer Science, Geographic Information Systems, Information Systems, Business Administration, Public Administration, Planning, Geography, Natural Science, Engineering or closely related field; five (5) years of full-time experience managing the implementation and support of information technology projects;
- or equivalent combination of education and experience beyond a high school diploma or its equivalent
- 5-7 years’ experience in public safety to include command center CAD/RMS operations.
- Special Requirement: This position will be subject to additional security clearances as mandated by the Florida Department of Law Enforcement (FDLE), Criminal Justice Standards and Training Commission (CJST) and the Melbourne Police Department due to access to the police department facility or police department's electronic data.
- Licenses, Certifications or Registrations:
- Must possess and maintain a valid Florida driver's license.
- PMI Professional in Business Analysis (PMI-PBA)
Any interested candidates will need to submit their resumes by Friday, December 11th, 2020.
At GCOM, we work hard to enable creators of all kinds to succeed and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We are committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We encourage everyone to reach out to us and join the GCOM family!
If you think you are a good fit for us, we encourage you to apply. Check out our new career website for all open position