IT Support Technician
Location: Mukilteo, WA
Company: Electroimpact
About Electroimpact:
Electroimpact is a globally recognized leader in aerospace automation, providing custom-engineered solutions to the world's top aircraft manufacturers. As an engineer-led company, we prioritize innovation, precision, and building everything in-house - from concept to installation. Learn more at: https://electroimpact.com/company/about
Position Overview:
We are seeking an IT Support Technician with a strong emphasis in hardware. This hybrid role involves supporting end-user systems, server maintenance, and troubleshooting of existing IT hardware resources. The idea candidate will have relevant certifications and technical aptitude, with the ability to work across teams and adapt to a dynamic environment.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other end-user devices
- Assist with network infrastructure setup, maintenance, and troubleshooting (firewalls, switches, routers)
- Support user account management, permissions and security protocols
- Document procedures and maintain accurate records of system configurations and changes
- Collaborate with IT and engineering teams to support automation systems and secure connectivity
- Participate in system upgrades, patching, and hardware refresh projects
- Respond to helpdesk tickets and escalate issues when needed
- Triage user walkups
Qualifications:
Education & Experience:
- Associate's or Bachelor's degree in Information Technology, Computer Science or related field
- 1-3 years of experience in IT support or network administration is required
Certifications (preferred):
- Network+
- CCNA
- Fortinet NSE certifications
- Juniper certifications
- A+ certification
Skills:
- Strong troubleshooting and problem-solving abilities
- Familiarity with network protocols, IP addressing, and VLANs
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively across departments
- Willingness to learn and adapt to new technologies
Other Requirements:
- Flexible hours and overtime availability when needed
- Ability to lift up to 30 lbs. and perform physical tasks such as cable routing and equipment setup
- Background check and drug screen required
Compensation & Benefits:
- Pay: $27 - $32/hour DOE
- Benefits Include:
- 401(k) matching
- Health, dental and vision insurance
- Flexible Spending and Health Savings Accounts
- Life Insurance
- Paid time off
- Parental leave
- Profit sharing
Application Instructions:
Apply online at: https://electroimpact.com/jobs
Electroimpact is an Equal Opportunity Employer/Protected Veteran/Disability